Product & Service Design
Service Designer

Polymath
Colombia, Mexico or Peru

Welcome to Polymath Ventures! The Venture Studio for Latin America.

We are a group of entrepreneurs with the goal to empower the middle-class of Latin America through designing from scratch digital companies that give fair access to quality services and better income-generating opportunities. We believe that this is the best way for sustainable economic development — and the most meaningful way to invest in our talent and energy.

 

We are looking for Service Designers to join our team in charge of building new companies. In this role, you are part of the first stages of the venture building. We need top-caliber service designers to lead the understanding of customer needs, preferences, and behaviors that will help us discover the insights to create impactful products and services for the middle class of Latin America.

You will work  with a bright team that joins design and business perspectives, alongside Polymath leaders and our corporate partners to build new and disruptive ventures from scratch. You will be fully integrated within Polymath projects, leading all user-centric research and understanding and thereby contributing to steering the direction of the company. 

Location: Colombia, Peru, or Mexico.

 

Responsibilities 

  • Translate user and market opportunities into scalable business models.
  • Implement human centered methodologies and research tools
  • Lead group sessions regarding early stage HCD process
  • Generate new and interesting ideas
  • Gather, analyse and take data (from customer interviews) and extract meaningful insights
  • Define the samples to be studied in the research phase; organize and lead interviews with different types of stakeholders
  • Synthesize and analyze research outcomes, consolidate insights, create customer profiles, customer journeys and identify opportunity areas
  • Lead creativity sessions, consolidate business concepts
  • Design prototypes, user flows and validate concepts with different stakeholders
  • Participate in the development of the minimum viable product (MVP) and business model; included revenue models and unit economics 

 

Skills

  • Strong knowledge of user-centered design processes 
  • Strong skills in conducting and synthesising research
  • Empathetic and passionate about understanding users in depth
  • Knowledge of agile approaches and techniques
  • Consumer research knowledge 
  • Good communication skills, written and verbal, in English and Spanish
  • Versatile, flexible and hands-on

Desired background 

  • 4+ years of working experience, at least 2 years leading human centered design processes
  • Robust experience designing services from a strategic role
  • Experience working with internal and external stakeholders 
  • Experience leading HCD sessions
  • Experience in different industries

To set yourself apart, you will bring:

  • Experience in high-growth environments
  • Leadership skills and ability to influence people
  • Experience in graphic design, and/or UX/UI
  • Masters degree

 

Why joining us?

  • Real hands-on experience and access to unique methodologies to build new ventures. We are hands-on builders. You will gain exceptional experience in not only designing great companies but building them as well.
  • High impact entrepreneurship in emerging markets. You will gain a deep understanding of building companies within more difficult, yet high-potential markets.
  • Build with one of the most talented teams in Latin America with the right methodology. You will gain exposure to top global talent from diverse fields: design, business, technology, etc

 

WHAT DO YOU NEED TO APPLY?

Share with us your track record through your portfolio of projects.
Pick at least three projects, be selective, and pick those that best reflect your skill set.
For each project make sure to include: 

  • Your problem: Describe the challenge
  • Your solution
  • Your process to get there
  • Your role in this project - What was your superpower

Projects can be team projects or individual projects. We highly recommend a combination of both. Also, be visual, use your own style, and avoid long, dense texts. Instead, we encourage you to use creative formats to showcase your skills. 

You can upload your portfolio as:

  • a file (in the space of the cover letter) 
  • or as a link in the last question

Any application that comes without a portfolio will not be considered.



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About Polymath

Polymath Ventures is a company builder for emerging markets. Using a combination of business and design-thinking, Polymath creates new business ventures — from scratch, to scale massively across Latin America. Our companies address the latent needs of the growing middle class through innovative products and services.



More about Polymath
6

Fully operating companies designed, launched, and grown.

350

Talented and passionate individuals from across the globe working to build great companies.

$26M

Funding raised for our ventures.

3

countries where our companies operate