Product & Service Design
Service Designer

Polymath
Colombia, Mexico or Peru

Welcome to Polymath Ventures! The Venture Studio for Latin America.

We are a group of entrepreneurs building digital companies to empower the middle-class of Latin America. We do so by intentionally designing and building solutions from scratch that give fair access to quality services and better income-generating opportunities. We believe that this is the best way for sustainable economic development — and the most meaningful way to invest our talent and energy.

 

WE ARE LOOKING FOR SERVICE DESIGNERS 

We need top-caliber service designers to lead the understanding of customer needs, preferences, and behaviors that will help us discover the insights to create impactful products and services for the middle class of Latin America.

In this role, you are part of the first stages of the company building process, working with a bright team that joins design and business perspectives, alongside Polymath leaders and our corporate partners to build new and disruptive ventures. You will be fully integrated within Polymath projects, leading all user-centric research and deeply understanding of customer needs.

 

HOW DO SERVICE DESIGNERS ADD VALUE IN OUR COMPANY BUILDING PROCESS?

Ideation, Validation, Product-Market-Fit and Growth are our 4 main stages when designing and building new companies. Service Designers are key players during the ideation and validation stages mainly, in which they have the exciting responsibility of identifying deep needs of Latin America’s middle class and translating them into digital solutions by:

  • Leading all user-centric research (group sessions and customer interviews) 
  • Synthesizing research outcomes to discover patterns and insights around customer needs and pain points
  • Identifying opportunity areas to design potential business concepts
  • Defining customer profiles and journeys
  • Designing prototypes and user flows to validate concepts with different stakeholders
  • Participating in the development of a minimum viable product (MVP) and iterating based on user’s feedback

 

WHAT ARE WE LOOKING FOR?

  • 4+ years of working experience, at least 2 years leading Human Centered Design processes
  • Robust experience designing services in different industries
  • Experience working with internal and external stakeholders 
  • Strong skills in conducting and synthesizing user research
  • Empathetic and passionate about understanding users in depth
  • Good communication skills, written and verbal, in English and Spanish
  • Versatile and flexible

To set yourself apart and get some extra points:

  • Experience in high-growth environments
  • Leadership skills and ability to influence people
  • Experience in graphic design, and/or UX/UI

Location: Colombia, Mexico, or Peru

 

WHY JOIN US?

  • Real hands-on experience and access to unique methodologies for building new ventures. You will gain exceptional experience designing and building great companies 
  • High impact entrepreneurship in emerging markets. You will gain a deep understanding of building companies within more difficult, yet high-potential markets
  • Build with one of the most talented teams in Latin America. You will work alongside top talent from diverse fields: design, business, product, technology, etc.
  • Get full access to our network of founders, advisors, investors, and an extensive community of allies

 

WHAT DO YOU NEED TO APPLY?

Share your track record with us through your portfolio of projects. Pick at least three projects, and be selective, choosing those that best reflect your skill set.

For each project make sure to include: 

  • Your problem: What was the challenge?
  • Your solution: How did you solve the problem?
  • Your process to get there: How did you arrive at the solution?
  • Your role in this project - what was your superpower?

Projects can be team projects or individual projects. We highly recommend a combination of both. Be visual. Use your own style, and avoid long, dense text. We encourage you to use creative formats to showcase your skills. 

You can upload your portfolio as:

  • a file (in the space of the cover letter) 
  • or as a link in the last question

Any application that comes without a portfolio will not be considered.



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About Polymath

Polymath Ventures is a company builder for emerging markets. Using a combination of business and design-thinking, Polymath creates new business ventures — from scratch, to scale massively across Latin America. Our companies address the latent needs of the growing middle class through innovative products and services.



More about Polymath
6

Fully operating companies designed, launched, and grown.

350

Talented and passionate individuals from across the globe working to build great companies.

$26M

Funding raised for our ventures.

3

countries where our companies operate